Guest Service Associate
Join a fun team with a great Full benefits package! Now hiring Full Time and/or Part Time front desk agents. $18+/hour DOE, sales commission too Objective/Summary/Description Represents the property to the guests and owners throughout all stages of their stay. Takes reservations, assigns rooms, helps guests with check-in and check-out, and accommodates special requests whenever possible.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Knows room locations, types of rooms available, and room rates and discount offers. Must be sales-minded. Presents options and alternatives to guests and aids in making choices. Knows deposit and cancellation policies. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Works with group sales department to take group reservations and direct attendees to meeting locations. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, and special requests. Knows how to use front office equipment. Process guest check-outs. Coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
REQUISITES: Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Must be able to work independently and as a team player. Respond at all times in a friendly, helpful manner to guests and other colleagues.
Experience: Previous hotel-related experience preferred but not necessary.
Physical: On occasion may need to lift and carry up to 40 pounds.